Frequently Asked Questions (FAQs)

1. How long does shipping take?

We offer free standard shipping on all orders within the United States. Delivery typically takes 5–8 business days after your order has been processed.

2. Do you charge for shipping?

No, shipping is always free of charge.

3. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the carrier’s website (such as USPS, UPS, or FedEx) to follow your shipment.

4. What is your return policy?

• Returns are accepted within 30 days of delivery.

• Free return shipping is provided.

• No restocking fees are charged.

• We do not sell items as final sale — all items are eligible for return.

5. How do I start a return?

Simply email us at veltransh@gmail.com with your order number and the reason for the return. Our team will provide a prepaid shipping label and return instructions.

6. When will I receive my refund?

Once we receive and inspect your returned item, refunds are issued to your original payment method within 5–10 business days.

7. Do you offer exchanges?

We don’t process direct exchanges. If you’d like a different product, please return your item for a refund and place a new order.

8. What if my item arrives damaged or incorrect?

If you receive a damaged or wrong item, please contact us immediately at veltransh@gmail.com with your order details and photos. We’ll arrange a replacement or refund at no extra cost.

9. Do you ship internationally?

Currently, we ship only within the United States.

10. How can I contact customer support?

You can reach us via:
📧 Email: veltransh@gmail.com
📞 Phone: +1 205 112 3694
📍 Address: 1116 N Leamington Ave, Chicago, Illinois 60651, United States